Technology Services

Support for Oakton technology services, including on campus technology, distance learning, enterprise systems, information security, telephones, and networking.

Categories (7)

Administrative and Business

IT Services that support the business functions:
-Data, Reporting and Analytics
-Banner Finance (Finance and Procurement)
-Banner HR
-Banner Student, Financial Aid, Destiny
This is for the IT support of these systems, such as feature requests, data extracts, or upgrades. Questions or issues with how to use these systems should go to the appropriate functional area.
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Collaboration, Communication, and Conferencing

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, and audio/visual.
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Desktop and Mobile Computing

Services that support access and use of Oakton provided devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Information Security

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.
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Infrastructure

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, network and connectivity management, and server and storage management.
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IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting and planning services for new hardware and software.
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Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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