My Recently Visited Services
Support for all types of institutionally owned laptops, Chromebooks, desktops, and related peripherals that are not in the printing service.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Enterprise Business Systems are the systems that support we do at the college. These include (but aren't limited to):
-Banner Finance (Finance and Procurement)
-Banner HR
-Banner Student, Financial Aid, Destiny
-Ad Astra
This is for the IT support of these systems; questions or issues with how to use these systems should go to the appropriate functional area.
This service is provided to request identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Support for Gmail, shared drives, calendaring, chat, and Google Workspace apps.
Professional Services offered with the Employee Technology Center ("ETC") by Oakton IT. This can include individualized, in-person appointments for Oakton Employees needing a more "hands on' and higher level of IT assistance.
This service is offered by IT for requests related to the College's document manangement system.
Printers and technology associated with printers; copier support may be routed to Auxiliary Services, depending on the nature of the issue.
Support for myOakton and the directory.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
This service is for reporting security incidents, such as reporting phishing, a compromised account, etc.
Please use this form if you have a project you need IT assistance with. The request will be reviewed and routed to the appropriate next step.
Audiovisual-related event support.
Ensuring that faculty and other classroom clients know how to use campus learning technology.
Support for software purchasing, and as needed help in selection, reviewing new software, including web based applications and Google add-ons, or reviewing modules, packages, etc. to existing software.
Ensuring that physical classrooms and specialized learning environments are suitably equipped and functional to meet the needs of the education experience.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Have a suggestion for IT? Like the portal? Can't find something? Want to to suggest an improvement? Please let us know!
Support for telephones, voice mail, and related VOIP telephony services.
IT consultation and support for practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.
Support for technology hardware planning - estimates for grant proposals, suggested equipment for foundation funding, or other technology planning, including A/V.
Call us if you believe your account has been compromised: 847.635.1965, and then fill out this form.
Request for a card on myOakton to be updated, an announcement to be posted, or a new card to be be created, or training in updating pages accessed through myOakton.