My Recently Visited Services
Ensuring that faculty and other classroom clients know how to use campus learning technology.
Enterprise Business Systems are the systems that support we do at the college. These include (but aren't limited to):
-Banner Finance (Finance and Procurement)
-Banner HR
-Banner Student, Financial Aid, Destiny
-Ad Astra
This is for the IT support of these systems; questions or issues with how to use these systems should go to the appropriate functional area.
Support for technology hardware planning - estimates for grant proposals, suggested equipment for foundation funding, or other technology planning, including A/V.
This service is provided to request identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
Professional Services offered with the Employee Technology Center ("ETC") by Oakton IT. This can include individualized, in-person appointments for Oakton Employees needing a more "hands on' and higher level of IT assistance.
Support for all types of institutionally owned laptops, Chromebooks, desktops, and related peripherals that are not in the printing service.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
This service is for reporting security incidents, such as reporting phishing, a compromised account, etc.
Support for software purchasing, and as needed help in selection, reviewing new software, or reviewing new add-ons, modules, packages, etc. to existing software.
Printers and technology associated with printers; copier support may be routed to Auxiliary Services, depending on the nature of the issue.
Support for myOakton and the directory.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Have a suggestion for IT? Like the portal? Can't find something? Want to to suggest an improvement? Please let us know!
This service is offered by IT for requests related to the College's document manangement system.
IT consultation and support for practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.
Ensuring that physical classrooms and specialized learning environments are suitably equipped and functional to meet the needs of the education experience.
Audiovisual-related event support.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Support for telephones, voice mail, and related VOIP telephony services.
Support for Gmail, shared drives, web conferencing (Zoom and Google Meet), calendaring, chat, and Google Workspace apps.
Please use this form if you have a project you need IT assistance with. The request will be reviewed and routed to the appropriate next step.
This is for requests to update the information on the Oakton College Directory. Please be sure to only ask for official titles.
Leave feedback or suggest enhancements to the TeamDynamix service management platform.
Request access to a network drive; may need approval from drive owner.