My Recently Visited Services
Please use this form if you have a project you need IT assistance with. The request will be reviewed and routed to the appropriate next step.
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
This service is provided to request identity and access management, including accounts, authentication, access, and role-based provisioning at the enterprise level.
This service is for reporting security incidents, such as reporting phishing, a compromised account, etc.
Enterprise Business Systems are the systems that support we do at the college. These include (but aren't limited to):
-Banner Finance (Finance and Procurement)
-Banner HR
-Banner Student, Financial Aid, Destiny
-Ad Astra
This is for the IT support of these systems; questions or issues with how to use these systems should go to the appropriate functional area.
Support for software selection, reviewing new software, or reviewing new add-ons, modules, packages, etc. to existing software.
Support for all types of institutionally owned laptops, Chromebooks, desktops, and related peripherals that are not in the printing service.
Audiovisual-related event support.
Support for telephones, voice mail, and related VOIP telephony services.
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Ensuring that faculty and other classroom clients know how to use campus learning technology.
Printers and technology associated with printers; copier support may be routed to Auxiliary Services, depending on the nature of the issue.
Support for Gmail, shared drives, web conferencing (Zoom and Google Meet), calendaring, chat, and Google Workspace apps.
Security assessment, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Have a suggestion for IT? Like the portal? Can't find something? Want to to suggest an improvement? Please let us know!
Ensuring that physical classrooms and specialized learning environments are suitably equipped and functional to meet the needs of the education experience.
IT consultation and support for practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.
Support for myOakton and the directory.
Support for technology hardware planning - estimates for grant proposals, suggested equipment for foundation funding, or other technology planning, including A/V.
This service is provided to report a problem with a computer lab or classroom.
Report a problem with an Oakton desktop, laptop, or peripheral (mouse, keyboard, webcam, monitor, etc.).
Report any issues with Banner or other other enterprise system.