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Services or Offerings?
Academic Technology and Support
  1. Services
  2. Technology Services
  3. Teaching and Learning
Ensuring that physical classrooms and specialized learning environments are suitably equipped and functional to meet the needs of the education experience.
Business Process Automation
  1. Services
  2. Technology Services
  3. Administrative and Business
IT consultation and support for practices, frameworks, and technologies that automate, improve efficiencies, and measure the effectiveness of business processes.
Data Center Services
  1. Services
  2. Technology Services
  3. Infrastructure
Strategy, planning, architecture, and operation of physical and virtual data centers, including on-premises, remote, and cloud-based data centers.
Desktop and Mobile Device Support
  1. Services
  2. Technology Services
  3. Desktop and Mobile Computing
Support for all types of institutionally owned laptops, Chromebooks, desktops, and related peripherals that are not in the printing service.
Document Management Systems
  1. Services
  2. Technology Services
  3. Administrative and Business
This service is offered by IT for requests related to the College's document manangement system.
E-mail, Web Conferencing, and Collaboration Services
  1. Services
  2. Technology Services
  3. Collaboration, Communication, and Conferencing
Support for Gmail, shared drives, web conferencing (Zoom and Google Meet), calendaring, chat, and Google Workspace apps.
Employee Technology Center ("ETC")
  1. Services
  2. Technology Services
  3. IT Professional Services
Professional Services offered with the Employee Technology Center ("ETC") by Oakton IT. This can include individualized, in-person appointments for Oakton Employees needing a more "hands on' and higher level of IT assistance.
Enterprise Business Systems
  1. Services
  2. Technology Services
  3. Administrative and Business
Enterprise Business Systems are the systems that support we do at the college. These include (but aren't limited to):
-Banner Finance (Finance and Procurement)
-Banner HR
-Banner Student, Financial Aid, Destiny
-Ad Astra
This is for the IT support of these systems; questions or issues with how to use these systems should go to the appropriate functional area.
Event Setup
  1. Services
  2. Facilities
Placeholder service
Event Support (A/V)
  1. Services
  2. Technology Services
  3. Collaboration, Communication, and Conferencing
Audiovisual-related event support.
Feedback and Suggestions for Information Technology
  1. Services
  2. Technology Services
  3. IT Professional Services
Have a suggestion for IT? Like the portal? Can't find something? Want to to suggest an improvement? Please let us know!
Instructional Technology Support (Classroom)
  1. Services
  2. Technology Services
  3. Teaching and Learning
Ensuring that faculty and other classroom clients know how to use campus learning technology.
Network and Connectivity Management
  1. Services
  2. Technology Services
  3. Infrastructure
The architecture, installation, and operation of infrastructure items required to offer network connectivity, such as network cabling, routers, and firewalls. Includes connecting devices (including Internet of Things devices) to the network, network access management, securing access to networks, and appropriate authentication (e.g., network registration systems, VPN, and NAC).
Portal and Directory Support
  1. Services
  2. Technology Services
  3. Collaboration, Communication, and Conferencing
Support for myOakton and the directory.
Printing Services
  1. Services
  2. Technology Services
  3. Desktop and Mobile Computing
Printers and technology associated with printers; copier support may be routed to Auxiliary Services, depending on the nature of the issue.