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LinkedIn Learning is available for active Oakton employees and enrolled credit and non-credit students.
To get started:
- Go to myOakton Experience and click the “View All Cards” link to find the LinkedIn Learning Card
- You will be logged in using SSO, which allows you to enter your myOakton ID and password.
If you experience issues using LinkedIn Learning, here are some resources to help:
1) Oakton Help Desk Portal:
2) D2L Support Team:
3) LinkedIn Learning Customer Support is available for:
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Technical questions/issues after initial login
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Assistance obtaining login credentials
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Changes to your contact information
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Site navigation
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Help locating courses
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Help with Certificates of Completion
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Help creating playlists
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Course requests
To access LinkedIn Learning’s live chat or to submit a ticket:
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Click the “? Help” icon in the lower left corner of any LinkedIn Learning page.
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From the window that appears, select “Open Help in a new tab” to reach the live chat.
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On the Help page, select “Start Chat” under Contact Learning Support.
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To submit a ticket, click on “LinkedIn Learning Support Team” and select a pre-determined category or click “Create a Support Ticket”
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For more information, see the “Support Options for Learners in Learning” page
Other Helpful Information:
Troubleshooting Tips Before Contacting Support
Before submitting a ticket, users can try these quick self-help steps:
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Log out and back into LinkedIn
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Update the browser or app
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Clear browser cache and cookies
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Try opening LinkedIn Learning in another browser
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Make sure the LinkedIn profile is connected to your organization’s license (if applicable)
Information to Include When Submitting a Ticket
To speed up the resolution, users should include:
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A clear description of the issue
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Screenshots (if possible)
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Date/time the problem occurred
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Browser or device being used
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Whether the issue occurs on other devices
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Their organization’s name (if they are using an enterprise or campus license)