This article will help portal users to use the portal to request services.
Overview
Basics of how to use the new portal.
Finding information on the support portal
The best and easiest way to find information and links to the right forms is to do a search, found on the landing page of the portal.
After you search, you'll get a list of both articles and services.
Example after a search on a desktop computer (note that the mobile view is similar but not exactly the same):
An article (or knowledge base article) is a page with information that may answer your question or concern, without having to put in a ticket. You can tell if a link is an article because it will show Knowledge Base as the source. Clicking on this link will get you to the article.
A service will bring up information about the service. Depending on what service you choose, you could see a list of links to more specific services, or information about the service along with green button(s).
In the example, above, clicking on the link to the service brings up the following page (note that the mobile view is similar but not exactly the same):
Please read the information about the service, and if this what you are looking for, review the green button(s) that will link you to the appropriate resource; you can tell what type of resource the green button will take you to by the icon. While the icons on the button are white, we've changed the color below for ease in viewing on this page.
| Icon |
This icon means the green button will take you to |
 |
A form to submit a ticket. |
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A link to either a page to download information, or a direct link to download a file |
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A link to either internal or external resource with more information. |
Many of our services have several different forms to choose from, both to ensure we route it to the correct IT Team, and to help ensure we are gathering all the right information from you as part of your request.
Please contact the IT Help Desk with any questions.