Overview
Oakton College has implemented an advanced email phishing and attack detection tool from Abnormal AI Security to scan and remove malicious messages from our email system.
What Is Phishing?
Phishing is the practice of defrauding users into giving up their usernames, passwords, credit card numbers, and other personal information. Phishing emails will often try to get you to click on links that take you to fake websites. They often pretend to be from organizations such as a bank, PayPal, Amazon, or even Oakton College.
Never respond to email asking you to provide personal information. Oakton College will never ask you for personal information by email.
How It Works
Abnormal scans incoming email messages, and utilizes behavioural AI to automatically identify and remove malicious messages. Messages that clearly match established threat patterns are moved directly to the Trash folder, while borderline cases that are neither safe nor malicious are instead sent to the Spam folder for review. It is recommended that users periodically review their Spam folders for possible false positive detections.
In testing, Abnormal was able to correctly identify almost all malicious emails that passed Google's basic filtering tools, and demonstrated zero false positive detections.
How to Check the Spam Folder
By default, the Spam folder is normally hidden. Press the More link below the folder list on the left pane to show all folders.
To make the Spam folder always visible, click the ⚙ gear icon to go to Gmail settings, click on See All Settings, then select the Labels tab. Finally, click on the Show link next to the Spam system label to make it always visible to help remind you to check it.
What If the Tool Misidentifies Messages?
Unfortunately, no tool is perfect. If you believe that Abnormal misidentified a legitimate message as spam, or missed a malicious message, please let us know so that we can retrain the tool. Please forward missed messages to helpdesk@oakton.edu, or open a support ticket at https://support.oakton.edu.